QUALITY MANAGEMENT SYSTEM
TEAM International Services, Inc. is now CMMI Level 3 Certified since July 2008. This designation acknowledges the fact that we have adopted an institutionalized quality management system, confirmed by an accredited CMMI Certifier, to ensure we provide quality at any phase of service delivery. The high–quality service capability is conducted through the implementation of industry best practices with respect to and with consideration of specific conditions: legal and company policies, customer requirements regarding product, product components, and process of production, as well as selected/required software development lifecycle models.
Achievement of CMMI Level 3 attests to TEAM’s deep commitment to a customer-oriented approach to business. Working closely with client needs and applying quality assured methods – including (but not limited to) requirements traceability, scientific project management approach (based on historical and current project data collected and analyzed), quality control during the entire project lifecycle (in the form of peer reviews, testing, and
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work product validation), systematic evaluations of defined and adopted processes – we have a superior capability to prevent defects and non-standard practices in our completed delivery.
CMMI Level 3 Certification is only a first step which TEAM has committed to take in the pursuit of better delivery and client satisfaction. While these endeavors are often costly, requiring time, money, and the dedication of support (i.e. non-billable) personnel,
TEAM believes the resulting value-add to the quality of our work far exceeds any tangible costs associated with these efforts. We are proud of the steps which we have taken, and we are delighted with the opportunity to provide better client satisfaction as a result. Please feel free, at any point, to ask us about the quality measures we have in place in our organization and in our projects.
Sincerely,
Elena Petrova
Quality Improvement Manager
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