Offshore IT development services help international firm address business challenges
Customer
BOND – is a leader in software and support for the global staffing industry, with headquarters in the United Kingdom and offices worldwide. Their core product Adapt is client-server contact management software that is fully integrated with the Internet and highly configurable to end-client specifications.
This robust product enables recruitment and consulting companies to trace the entire recruitment cycle. A number of BOND's clients are Fortune Global 500 companies and global leaders in Human Resources industry.
Industry
Human Resource Services
Engagement Model
Dedicated Development Center since January 2006 – present
The Scope of the Project
TEAM International is providing a Java development team that works on upgrades, enhancements, new releases, and bug fixing.
Technologies
- Java SE/EE, Hibernate
- Swing, JavaScript
- Microsoft SQL Server
- Web services
- Oracle
Resources
- Team Leaders
- JAVA Developers
Challenge
- BOND had already successfully implemented outsourcing as a longterm business strategy. However, they were
- looking to expand this strategy to include risk mitigation (all eggs not in one basket), increased pool of resources,
- and further quality and cost improvements. TEAM lnternational's model, location, reputation and CM Mi Level 3
- compliant processes are ideal to accomplish these additional initiatives.
Solution
BOND chose the Dedicated Development Center engagement model to offload the development work to its long-term offshore partner - TEAM International (BOND also collaborates with TEAM in the areas of configuration and testing). During the initiation phase of the relationship TEAM sent its key resources over to BOND for knowledge transfer and requirements gathering. Working side by side with the customer's team has helped establish and improve communication between the teams. Today, over 7 years into the relationship, we have regular exchange visits (every 3-4 weeks).
Quality and cost improvements
Client continues to experience quality delivery and reduced cost versus in-house costs. TEAM International resources are highly educated and talented and are able to gain a deep understanding of applications and processes in a short period of time. This allows for rapid scalability. Delivery according to CM Mi Level 3 standards ensures quality, consistency, and repeatability.
Results
Risk mitigation (all eggs not in one basket). Client is now using services from more than one provider, thus minimizing risk and dependency.
The mix of on and offshore resources provides an element of control and facilitates communication. Increased pool of resources TEAM International has provided a rapidly scalable and flexible solution.