Dedicated development center helps telecom provider develop customized software solutions for Client
Customer
BullsEye Telecom Inc. is a multi-location telecom provider offering telecommunication services and solutions nationwide. The Client delivers innovative, single-source voice, data and wireless solutions across a variety of industries including: Technology, Government, Transportation, Energy, Staffing, Financial Services and more.
BullsEye specializes in customizing a solution to meet the specific telecommunication needs of any business.
Industry
Telecommunications
Project Scope
- Project Management
- Application Development and Maintenance
- Quality Assurance
- Production Support
- Configuration Management
Resources
- Project Manager
- Business Analyst
- .NET developers
- QA testers
- Production support
Technologies
- .NET
- EntityFramework
- WPF
- TFS
- MS SQL
- Oracle
- External web services
- Sharepoint
- K2 Blackpearl
- K2 Hangfire
Challenge
BullsEye is a large nationwide company collaborating with multiple providers such as AT&T, Verizon, etc. delivering multiple products inclusive but not limited to phone lines via analog as well as digital platform over IPs, and internet. This possesses challenges such as:
01
Normalizing data for analogous KPIs fed via different providers through different mechanisms.
02
Ever-expanding spectrum of VoIP based products that need a stable and flexible operational structure.
Also to ensure optimal utilization of high value labor in the US, they have implemented an elaborate order processing and reporting system which tracks every necessary KPI. These metrics stretch from sales through order processing to invoicing and finance and accumulate and analyze data. Continuous refining of processes and the ability to maneuver system designs without jeopardizing the underlying stability and its core elements is the key.
Solution
- BullsEye chose a Dedicated Development Center engagement model that allows the Client to have a team completely dedicated to their business needs. Partnering with TEAM International for over 3 years, BullsEye has been able to establish a lot of the necessary APIs with the third-party products outside of the realms of the company as well as keep evolving as these third-party companies evolve their own systems. This has involved utilization of data integration tools.
- Along with that, TEAM is responsible for maintaining a high level of system stability in terms of BullsEye’s quoting and order processing tools. These meets and exceed their demands of increasing automation and enhancements for their order processing requirements as well as internal KPI reporting. BullsEye and TEAM have also together implemented a way of evaluating qualitative analysis metrics for the offshore team to ensure that not just the pace of the development, but the quality of development is always measured. This helps evaluate the scope of improvements to work efficiency while removing the scope of speculative decisions in terms of the output of work. This not only helps BullsEye be comfortable and confident with the work output from TEAM, it also ensures that there is a level of measurable progress from the time and effort being spent working together. This gives a visual sense of “value” to the cooperation.
- To ensure enhanced cooperation and maintaining friendship between the two sides of the collaboration, annual trips are organized to ensure that the development work is aware of not just the present but the future vision on BullsEye systems as well. This helps shape the high-level picture of the software development that can promise a satisfactory level of scalability¿ of the product without compromising on the existing functionalities.
